FAQ

We accept the following payment methods for orders:
Credit Cards: Visa, MasterCard, American Express, and Discover.
Debit Cards: Visa and MasterCard.
PayPal.
Tranzila
Some online payment platforms, such as Apple Pay and Google Pay, may be accepted depending on
the specific retailer or service provider.

We retain the right to cancel an order or provide a Return Merchandise Authorization (RMA) for merchandise in the following circumstances: if it has been advertised in error, is out of stock, does not conform to specifications, or was shipped in error. Please be advised that no backordered item will be retained beyond 30 days without the customer's consent. Once an order has been placed, it cannot be canceled unless the shipment is delayed beyond the represented shipping time. If the ordered product(s) do not ship within the stated time frame, we will accommodate any cancellation requests received before the actual shipping date of the product(s).

Reach out to our customer service as soon as possible to report the problem. You can find our contact information on our website or in the order confirmation email. Be prepared to provide your order number and details about the issue. If the item is damaged, it's often helpful to provide clear photos of the damage. This helps us assess the extent of the issue and expedite the resolution.

All purchase orders, subject to credit approval, are payable in US Dollars unless otherwise specified. Customers are responsible for paying any applicable national Sales Tax as required by local laws. Most products come with a manufacturer warranty (refer to product descriptions for details). If you encounter issues, such as missing parts, overdue deliveries, or other claims, please contact our Customer Service Department. For all other claims, please submit a Customer Service Request within 30 days of receiving your product shipment. FRONT LINE reserves the right to amend its sales and warranty policies, with any such amendments becoming effective upon posting on FRONT LINE's website, applicable to all customer orders thereafter.

When your order is placed and processed, you will receive an order confirmation email. This email may include a tracking number or a link to track your order. We also provide an option for you to log in to your account on our website where you can find an order history or order tracking section where you can view the status of your orders and track their shipment. If you're having trouble tracking your order online, you can contact the retailer's customer service for assistance. They can often provide you with the latest information on your shipment.

We offer free shipping via the postal service for a wide selection of over 3,500 custom-made holsters to fit various handgun models and accessories. As our items have extensive variety, many are not in stock, resulting in an estimated 14-day delivery time to major destinations worldwide. Shipments are insured and guaranteed against loss, theft, and damage for their full purchase value. Shipping time may be subject to credit card approval, and occasional delays beyond our control can occur. You can cancel orders due to shipping delays through our Customer Service Department. We aim to consolidate items for cost-effective shipping, and prices are quoted in U.S. dollars. We do not accept C.O.D. orders.

Delivery time is generally 2-3 weeks from the time the order was received. The time frame between when the order has been made until when you should receive it, could vary depending on where you are located, holidays, etc.

We offer FREE shipping for all Front Line Holster orders – shipping rates and fees are on us. We believe that exceptional holsters deserve exceptional service, and that means getting your order to you without any additional costs. Our commitment to customer satisfaction extends to making your shopping experience as smooth and affordable as possible.

HDL™ (Head Lock) Retention System
Pros:
High Retention Levels: Offers level II or III retention for enhanced security.
Dual-Action Release: Provides a fluent and natural dual-motion draw, ensuring a smooth and
swift draw.
Customization: Adjustable retention screws allow users to fine-tune their holster for a
personalized fit.
Versatile Wearing Options: Can be mounted on a drop leg platform or belt with various wearing
options, catering to user preferences.
Cons (that can also be considered pros):
Complexity (Level III): The dual-action release might be perceived as more complex, but it offers
an added layer of security.
Additional Steps (Level II): Re-locking the pistol by pulling the bridge backward and closing the
head cover adds extra security steps.

SR™ Retention System
Pros:
Trigger Guard Security: Locks and secures the pistol via the trigger guard, offering reliable
retention.
Multiple Locking Options: Available in various holster configurations (e.g., Open top, Thumb-
break, HDL) and materials, allowing users to choose the level of security.
Simplified Draw: Releasing the trigger guard for an easy draw is quick and straightforward.
Cons (that can also be considered pros):
Single-Point Retention: The SR™ system primarily secures the pistol through the trigger guard,
which some may find less complex and more convenient.

PDS™ (Push-Down System) Retention
Pros:
Prevents Accidental Discharge: Uniquely prevents accidental weapon discharge by keeping the
index finger away from the trigger guard.
Two Retention Levels: Offers two retention levels for customization and security.
Swift and Smooth Draw: Both levels allow for a swift and smooth draw.
Cons (that can also be considered pros):
Additional Action (Level-2): Level-2 retention involves an additional action (sliding the trigger
finger under the latch), which some may find slightly more complex. However, this adds an extra
layer of security.
Material Options: Available in different materials, but the choice of material may affect comfort
and security.

Thumb-Break (Retaining Strap)
Pros:
Additional Security: Prevents unintentional drawing of the weapon, enhancing safety.
Unauthorized Access Prevention: Safeguards against unauthorized individuals attempting to
draw the weapon.
Cons (that can also be considered pros):
Additional Step: Releasing the thumb-break strap requires an extra step, but it offers an added
layer of security.

These systems and the Thumb-Break each have their unique characteristics, and the perceived
cons can often be viewed as added pros in terms of enhanced security and customization. The
choice of locking system depends on the user's specific needs and preferences.

Kydex: These holsters are made from rugged and water/chemical-resistant Kydex® sheets, available in various firearm models and colors, with optional suede lining.

N.G.: New Generation holsters use multi-layered material for a consistent fit, lightweight durability, and protection against water and harsh environments.

Leather: Classic holsters are handcrafted from natural-vegetable tanned leather, available in black or brown finishes with optional suede lining.

LKC: This proprietary multi-layered material offers the look of fine leather, the ruggedness of Kydex®, and suede protection in black or brown.

KNG: Kydex® New Generation material combines Kydex® benefits with extra rigidity and finish protection, used in drop-leg platforms, law enforcement, and EDC holsters in black, coyote, or OD colors.

If you can't find your specific gun model on our list, we recommend reaching out to our customer support or sales department. We can assist you in finding the most suitable holster option, provide information on custom orders if available, or guide you in selecting a compatible holster for your firearm. Your satisfaction and safety are our priorities, and we're here to help you make the right choice.

For product issues, contact us for technical assistance. Returns must be pre-approved within 30 days and are approved case-by-case. Return products complete, unused, and in new condition for a refund or exchange, with return shipping costs at the customer's expense. Some returns may be subject to a 20% restocking fee. Warranty excludes damage from misuse, abuse, or unauthorized repairs. Contact us for help with warranty and return inquiries.

Yes, Front Line designs holsters for both right-hand and left-hand carry. The QUADxxC holster features an open-top design, allowing easy access to the pistol and a smooth draw. It can be worn either as an Outside the Waistband (OWB) or Inside the Waistband (IWB) holster, accommodating both left and right-handed users. The holster also provides flexibility with a polymer wide clip for IWB wear and a paddle for OWB wear. It is made from premium leather over Kydex and includes two adjustable retention screws to cater to individual preferences and needs.

If you have any questions regarding any of our other holsters, please don't hesitate to reach out
to us for assistance.